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We are writing to provide an update on two issues you may have recently experienced: delayed analytics and the resending of old broadcasts. We sincerely apologize for any confusion or inconvenience this has caused.
Delayed Broadcast Analytics We are aware of an issue causing significant delays in the display of broadcast analytics. While stats are still being collected, they are updating much slower than the real-time standard you expect. Our engineering team is actively working to restore full, real-time functionality as their top priority.
Previously Resent Broadcasts As part of an upgrade to a newer, more powerful broadcasting engine, an error during the migration process inadvertently re-queued and resent a number of older broadcasts. Our team identified and rectified the underlying issue as quickly as possible. However, due to the high-speed performance of the new engine, many of these duplicate emails were dispatched before the process could be halted.
Our Next Steps To prevent a recurrence, we are immediately implementing more robust safeguards and validation checks into our deployment pipeline.
We are monitoring the situation closely and will post a follow-up update once all services are fully restored. We appreciate your patience and understanding.